Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 4–9 business days, from Monday through Friday. As soon as your package is on its way, you will receive a tracking link so you can easily follow the shipment.

Do you offer free shipping?
Yes, at Sep & Emma, shipping to the Netherlands, Spain, the United Kingdom, and Italy is always free. There are no minimum purchase requirements or additional conditions, so you can order with peace of mind.

What is Sep & Emma?
Sep & Emma is an online fashion store where style and comfort come together. We offer a carefully selected collection of clothing and accessories that allows you to effortlessly create your own look.

Which payment methods do you accept?
We accept Klarna, Visa, Mastercard, Maestro, American Express, iDeal, Satispay, BANCOMAT Pay, Shop Pay, Google Pay, and Apple Pay. All payments are securely processed with SSL encryption.

Can I change or cancel my order?
If your order has not yet been shipped, we may still be able to modify or cancel it. Contact us as soon as possible at info@sepemma.nl, and we will look into it with you.

What if my order has not arrived?
First, check the tracking link you received by email. Has your package still not been delivered after 9 business days? Then contact us at info@sepemma.nl so we can investigate it for you right away.

How do returns work?
You have 60 days after receipt to request a return. Send us an email at info@sepemma.nl, and we will guide you through the process step by step.

How long does a refund take?
After your return has been approved, the refund is usually processed within 7 business days. It may then take a few more days for the amount to appear in your account.

Can I exchange an item?
Yes, that is possible. Let us know what you would like to exchange via info@sepemma.nl, and we will help you find a suitable solution.

Do you ship internationally?
At the moment, we only deliver within the Netherlands and Italy. This allows us to maintain the best possible service and delivery times.

Is my data safe?
Yes, your privacy and security are our top priorities. We do not store sensitive payment details and ensure that every payment is made through a secure connection.

Do you have another question?
Feel free to send us a message at info@sepemma.nl. We will be happy to help.