Privacy policy

At Marvella House, your privacy is central to everything we do. In this privacy policy, we clearly explain what data we collect, why we collect it, and how we protect it when you visit our website https://marvellahouse.com/ visits, places an order, or contacts us. By using our website, you agree to this policy. If you do not agree, we ask you not to use our services.

Who we are

Company name: Marvella House
Address: Weegschaalstraat 3, 5632 CW Eindhoven, Netherlands
Warehouse and returns center: 3rd floor, Building 22, Xinghua Industrial Park, Minsheng East Road, Bantian, Longhua, Shenzhen, China 518129
Email: info@marvellahouse.com

Customer service availability
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
We typically respond within 12 hours, so you can get back to what you were doing quickly.

What data we collect

When you use our website, we may collect the following data:

Technical data such as your IP address, browser type, and time zone
Personal data you provide when placing an order, such as your name, email address, phone number, shipping address, and payment details
Information you share with us when you contact us, for example with questions or requests

How we use your data

We use your data to:

To process and deliver orders
To provide customer service
To secure our website and prevent fraud
To personalize your shopping experience
To send updates and offers, only if you have given your consent

Data sharing

We share your data only with trusted partners, such as:

Payment providers
Shipping and logistics partners
Technical and marketing services such as Shopify

We never sell or rent your data to third parties.

Cookies

Our website uses cookies to:

To remember your preferences
To improve the website's performance
To display content tailored to your interests

You can disable cookies through your browser settings. Please note that some features may not work optimally as a result.

Your rights

You have the right to:

To access your personal data
To have data corrected or deleted
To restrict the processing of your data
To receive a transferable copy of your data
To withdraw your consent at any time, such as by unsubscribing from newsletters

Would you like to exercise these rights? Please contact us via info@marvellahouse.com.

Children's privacy

Our services are intended for adults. We do not knowingly collect data from individuals under 18. If we discover that this has nevertheless occurred, we will delete this data immediately.

International data transfers

If you are located in the Netherlands, Spain, the United Kingdom, or Italy, your information may be processed or stored outside these countries, for example in the United States. This is done through our trusted partners, such as payment providers, technology platforms, and shipping services. We ensure that these transfers are secure and comply with applicable regulations.

Security and retention period

We carefully protect your data and retain it only as long as necessary to:

To provide our services
To comply with legal obligations
To resolve any disputes

Changes to this policy

This privacy policy may be updated from time to time. The most recent version is always available on the Marvella House website. We recommend checking this page regularly.

Contact

Do you have questions about this privacy policy? Please feel free to contact us:

Customer service availability
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
We typically respond within 12 hours, so you can get back to what you were doing quickly.

Thank you for trusting Marvella House. We are committed to protecting your data and providing you with a safe and pleasant shopping experience.