Terms of service

These General Terms and Conditions apply to the use of the website https://marvellahouse.com/ (hereinafter: the "Website"), operated by Marvella House, located at Weegschaalstraat 3, 5632 CW Eindhoven, the Netherlands. These terms also apply to all products and services offered through the Website.

By visiting the Website or using our services, you agree to these terms.

Company details

Company name: Marvella House
Address: Weegschaalstraat 3, 5632 CW Eindhoven, Netherlands
Warehouse and returns center: 3rd floor, Building 22, Xinghua Industrial Park, Minsheng East Road, Bantian, Longhua, Shenzhen, China 518129
Email: info@marvellahouse.com

Customer service contact details
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
We generally respond within 12 hours, so you can get back to what you were doing quickly.

Registration is not required to view the Website. To place an order or use certain services, you must accept these terms.

Marvella House offers fashion products through the Website. These terms describe the rights and obligations between Marvella House and the user.

If you do not agree to these terms, we ask that you do not use the Website.

This Website is operated by Marvella House. The terms "we", "us", and "our" refer to Marvella House.

New features or services added to the Website automatically fall under these terms. The most current version is always available on this page. We reserve the right to change these terms at any time.

Our online store operates on Shopify Inc., which provides the technical infrastructure.

SECTION 1 – ONLINE STORE TERMS

By accepting these terms, you confirm that you are legally authorized under the laws of your country, or that you have permission from a parent or guardian.

Use of the Website for illegal purposes or in violation of laws, including copyright laws, is not permitted.

The distribution of viruses or malicious software is prohibited.

Violations may result in the immediate termination of access to our services.

SECTION 2 – GENERAL TERMS

We reserve the right to refuse access to the Website or services.

Data (excluding payment details) may be transmitted through various networks and technically modified. Payment information is always transmitted in encrypted form.

Copying or exploiting any part of the Website or services without permission is not permitted.

Headings are provided for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY OF INFORMATION

We do not guarantee that all information on the Website is complete, accurate, or up to date. Content is provided for general informational purposes only.

Outdated information may be present and is provided for reference only.

We are not obligated to update content. It is your responsibility to check for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices may be adjusted without prior notice.

We reserve the right to modify or discontinue products or services.

We are not liable for such changes.

SECTION 5 – PRODUCT INFORMATION

Some products are available exclusively online and are subject to availability.

Our return policy applies to returns and exchanges.

We strive for accurate product representation, but colors may vary by screen.

We may limit sales and adjust product information without prior notice.

We do not guarantee that products will meet all expectations.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel orders.

Restrictions may apply per person or order.

You are responsible for providing accurate and up-to-date information.

See our return policy for more information.

SECTION 7 – THIRD-PARTY SERVICES

We may provide access to third-party tools without control or oversight.

Use of these is at your own risk and without warranties.

Check the terms of external parties yourself.

New tools are also subject to these terms.

SECTION 8 – THIRD-PARTY LINKS

The Website may contain references to external parties.

We are not responsible for the content or services of third parties.

Check their terms and policies yourself.

SECTION 9 – USER CONTENT

Submitted content may be freely used and distributed by us.

We are not obligated to maintain confidentiality or provide compensation.

We may remove content if it is inappropriate.

You are responsible for the content you share.

We are not liable for user content.

SECTION 10 – PERSONAL DATA

Personal data is processed in accordance with our privacy policy.

SECTION 11 – ERRORS AND INACCURACIES

Information may contain errors or omissions.

We may correct these and cancel orders if necessary.

We are not obligated to update information unless required by law.

SECTION 12 – PROHIBITED USE

It is not permitted to:

Violating legislation
Encouraging illegal activities
Infringing rights
Insulting or harming others
Distributing misleading information
Distributing viruses
Collecting data without permission
Engaging in spam or phishing
Using the Website unethically
Circumventing security measures

SECTION 13 – LIABILITY

We do not guarantee error-free or uninterrupted service.

Use of the Website is at your own risk.

Services are provided without warranties.

We are not liable for damages unless legally required.

SECTION 14 – INDEMNIFICATION

You indemnify Marvella House against claims arising from your breach of these terms and conditions.

SECTION 15 – SEVERABILITY

Invalid provisions do not affect the remainder of these terms and conditions.

SECTION 16 – TERMINATION

Obligations remain in effect after termination.

We may terminate access in the event of a violation.

SECTION 17 – ENTIRE AGREEMENT

These terms and conditions constitute the entire agreement.

Failure to enforce a provision does not constitute a waiver of rights.

SECTION 18 – GOVERNING LAW

These terms and conditions are governed by Dutch law.

SECTION 19 – AMENDMENTS

We may amend these terms and conditions. Check regularly for the latest version.

SECTION 20 – RETURNS AND REFUNDS

At Marvella House, we want you to be satisfied with your purchase. If an item is not to your liking, you can request a return within 60 days of receipt.

Products must be returned unused, in their original condition and including the packaging.

Returns can be initiated by sending an email to info@marvellahouse.com with your order number.

Return shipping costs are your responsibility. We recommend shipping with tracking.

Exchanges are available upon request.

Once received and inspected, your refund will be processed within 7 business days. Payment providers may require additional processing time.

SECTION 21 – CONTACT

For questions or support:

Customer service contact details
Monday to Friday: 8:00 - 17:00
Saturday to Sunday: 9:00 - 16:00
We generally respond within 12 hours, so you can get back to what you were doing quickly.

We appreciate your trust in Marvella House and hope you continue to find inspiration for your personal style with us.